Who we are
I went to Cell Mates (opposite Medford Gas Station in Chaguanas) to get a new phone and repair a phone. I must say that the service that i received was impeccable on both ends. The staff was highly knowledgeable of the available phones and also took the time to help me choose which one was most relevant to my needs.
Props to the repair guy for finally fixing a long standing problem with my wife's phone within the same day. No hassle. Please note that he did a fairly risky procedure to her phone with no side effects.
My final comment is that I got the best customer service. Thanks Cell Mates for everything today!
I was super nervous to hear the screen had to be removed in order to fix the headphone jack in my S5. But I got it fixed today finally at Cell Mates in less than an hour too...
I'm so pleased with the service and very relieved to have my phone working plus looking like nothing ever happened lol.
I would definitely recommend this place to anyone.
Thank you Cell Mates for fixing my cracked iPhone 5 screen. Not only is it fixed, the touch screen is working better than ever!!! Your timing was superb (fixed in less than half hour) especially for me who can't afford to have downtime with my phone.
With friendly and quite helpful customer service alongside the highest quality products, Cell Mates have earned their sterling reputation. You cannot find better hands to place your cell phone cares into. Thank you Barry, Priya, and the rest of the team for always taking such great care of me and of course anyone I recommend you all to.
Cell Mates Ltd. is a leading cellular retail outlet operating in central Trinidad and Tobago. The company was registered in January 2011 with its registered office at #3 Endeavour Link Road, Orchard Gardens, Chaguanas. At the helm of its operations are the company’s directors Mr. Barry Jankie and Mr. Brent Jankie, the sole shareholders. Barry and Brent recognized the opportunities available within the competitive cellular sales industry and their ability to form a successful company to satisfy a niche market. Under their leadership the company continues to be one of the most highly recognized and preferred choice for individuals and companies in the Chaguanas and environs area. Mr. Brent Jankie has over five (5) years of experience in the cellular industry, having been previously employed at a TSTT Authorised Channel Partner outlet. He served as manager of that outlet and formed links with suppliers and customers and gained a considerable amount of knowledge about the behavior in the industry. He has since incorporated that knowledge into Cell Mates Ltd. and continues to be a valuable team member and leader. Mr. Barry Jankie is also experienced in the mobile phone industry but brings additional strengths in management and marketing. He was the owner/operator of a fast food outlet in Chaguanas before entering the Pharmaceutical Sales Industry. As a senior marketing officer, Mr Barry Jankie was responsible for creating marketing strategies and overseeing their implementation. This skill is perfectly adaptable to the cellular sales industry and it is already being maximized as Cell Mates Ltd. has formed numerous links within the corporate sector which sees them being the preferred handset provider to certain companies. With the diverse capabilities and experiences of the staff, Cell Mates Ltd. is well positioned for success in this competitive market. The company continues to show an upward growth trend and this is reflected in its increasing monthly revenue stream since inception. In an effort to maintain its competitive advantage, the company is in the process of expanding its sales force and technical team to ensure that the services provided are always performed at the highest levels of competency, efficiency and effectiveness.
Cell Mates Ltd. has considerable insight and knowledge of the tastes and needs for the market it serves. It has equipped itself with a range of products and services to completely satisfy each customer that walks through its doors. Boasting a wide range of handsets that covers the wide spectrum of technical functions and prices, Cell Mates Ltd. has a cellular to fulfill your requirements. The knowledgeable support team provides information about performances and features to make the least knowledgeable amongst us feel comfortable with our purchase and provide follow-up technical support services to ensure the customer is fully satisfied. In addition to handsets, Cell Mates Ltd. has a wide range of accessories to complement the handsets available. It also provides repairs for handsets’ defects that are not covered under a manufacturer’s warranty or those that have expired warranties. It is the vision of the directors to provide these products and the level of service to the customers not only in Trinidad but Tobago as well.
Cell Mates Ltd. success in capturing a greater share of the market hinges on the marketing plan implemented and its execution. The company has already found a niche through a combination of shrewd promotions, direct advertising and competent support. Their location in Chaguanas is flanked by numerous businesses including gas stations and retail stores and is in the midst of heavy vehicular traffic. The location itself is a fantastic selling point as it is located on one of the main roads leading to the popular Movietowne and Price Plaza and intelligently placed signage can lure customers directly into the outlet. One of the most successful strategies adopted by Cell Mates Ltd. is the direct marketing to managers and decision makers at other businesses. This has enable Cell Mates Ltd. to enter into lucrative contracts for the provision of handsets to employees of their companies and the continuing customer support, through the availability of technical and help desks, makes this an attractive proposition for business owners. The directors also implemented a comprehensive database of customers for focused direct advertising so the company can benefit from repeat sales as new products become available, upgraded or accessorized. A new strategy also implemented is the delivery and display of handsets and other products to customers at their homes and businesses. Customers can call the company or visit its facebook page and make request for handsets or accessories which are then delivered to their doorsteps by experienced and highly competent sales staff. Knowledgeable of all the right tactics, Cell Mates not only center themselves as a profit maximizing firm, but they have rooted some corporate social responsibilities. At Cell Mates it is a belief that we have the key to help shape the economy in a more diverse way through communications and the essence of keeping a ‘people’ together.
The directors of the company are fully involved in the day to day operations of the company. Mr Barry Jankie provides the organizational and management support whilst Mr Brent Jankie provides the technical support. Both individuals are well equipped to execute their functions (see Company Profile above). Cell Mates Ltd. has already established a good reputation in the sector and has a reliable network of suppliers and support. Handsets are currently imported from Panama and Miami, USA and the company counts FCB Park and Henry Street , Courts Trinidad Chaguanas Branch, Gulf Engineering, Massy Technologies, TCM ltd, Roopnarine Hardware, Musthapha’s Engineering and Seadrill amongst its growing corporate customers.
In addition to the in-house team, Cell Mates Ltd. relies on the following professionals for advice and guidance as it conducts its dealings.
ATTORNEY : Ms. Melissa Jankie
ACCOUNTANT : Mr. Shazzan Mohammed
INSURERS : Guardian General Insurance Company
BANKERS : First Citizens Bank Ltd.